Patient Is Mistakenly Dispensed 50 Times His Prescription Dosage


Pharmacy Negligence Expert This case involves a 41-year-old man that was prescribed potassium iodide by his physician. The patient was prescribed a dosage of 2 drops 4 times a day. The pharmacy mistakenly put on the bottle 10 mL 4 times a day and did not consult the patient regarding the dosage at the time of purchase. The patient was consuming approximately 50 times more than the prescription dosage for a prolonged period before ultimately ending up with iodide intoxication. The patient suffered a host of complications as a result, including thyroid inflammation and fever.

Question(s) For Expert Witness

  • 1. Please describe your background in pharmacy.
  • 2. What safeguards should be in place to prevent this type of incident from occurring?

Expert Witness Response E-060477

I would like to know if the prescription was received electronically from the prescriber or if this was a hand-written prescription turned in to the pharmacy. Also, what was the total volume dispensed by the pharmacy? 2 teaspoons = 10mL so more than likely, the technician that entered the order in the computer system could have just mistakenly typed the shortcode for teaspoons instead of drops. If the prescription was handwritten, prescribers may abbreviate drops as “gtts”. Usually, Potassium Iodide is dispensed in small bottles ( 1 ounce = 30ml glass) with droppers attached. Someone would have had to pour 4 small bottles into a 4-ounce container (10ml 4 times daily=40ml x 30 day supply = 120ml) or label 4 x 1-ounce bottles. I would be surprised if the pharmacy even had 120ml of SSKI in stock. Did the pharmacy have to special order enough to fill the prescription? I would investigate whether the pharmacy computer system has a warning for volume dispensed based on the NDC number of the medication.

Another safeguard usually occurs at the insurance company/payer source level. If the pharmacy submits an electronic claim for such a large volume, usually the insurance may reject the claim for payment due to excessive quantity based on a 30 day supply. So another question should be, did the patient pay cash or run the prescription through their insurance? There are multiple steps in the prescription dispensing process where this error should have been caught. I do not expect the pharmacy technician to have the expertise necessary to identify the error when he/she entered the order in the computer system. The pharmacist checking the order would have had the opportunity to catch the error by checking the accuracy of the entered order against the hard-copy or electronic copy of the prescription. Then again labeling 4 bottles of SSKI might have been a sign something was not correct.

Finally, the pharmacist on duty when the patient came to pick up the prescription had an opportunity to catch the error by educating or counseling the patient about proper use of the medication and asking the patient what the doctor told them about their medication and how to take it.

Expert Witness Response E-014463

Expert-ID: E-014463

I have been a pharmacist for 25 years with extensive experience handling drug information. I have worked in retail pharmacy for many years. I am also a faculty member for a university pharmacy program and teach in the area of pharmacy law. A careful pharmacist would provide review upon an initial interpretation of the prescription for appropriate dose and directions. SSKI is not a prescription we commonly see, so a careful pharmacist would also consults at least one drug information reference to determine an appropriate dose and administration of SSKI. A pharmacy computer systems should also have safeguards in place to detect appropriate dosage limits and notify the pharmacist of too high of a dose. I have previously reviewed cases in which a pharmacist failed to recognize an inappropriate medication dose. I am able to provide an opinion on standards of pharmacy practice and determine if the pharmacy was negligent in their duties owed to the patient.

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