CRM EXPERT WITNESS CASE STUDIES

Telecommunications Company Fails To Safeguard Payment Systems CRM Expert Case

Telecommunications Company Fails To Safeguard Payment Systems

This class action case involves customers of a telecommunications company that had their payment card data and other personally identifiable information stolen by computer hackers. It was alleged that the company failed to upgrade their payment systems to  …

Grocery Store Shopper is Injured by Falling Shelves CRM Expert Case

Grocery Store Shopper is Injured by Falling Shelves

This case takes place in New York and involves an elderly male who attempted to reach merchandise on a high shelf at a large grocery retailer. As the man attempted to remove merchandise from the shelf, a failure in one of the shelf’s components caused th …

Security Guard Fails to Break up Dangerous Fight at Fast Food Restaurant CRM Expert Case

This case involves a teenager who noticed a group of friends hanging out in front of an ice cream parlor located next to a fast food restaurant. It was common for teenagers and transients to stand outside in front of the two businesses. A security company  …