CALL CENTER EXPERT WITNESS CASE STUDIES

Failure To Transfer 911 Call Causes Defibrillator Patient Fatality CALL CENTER Expert Case

…  the line, the man asked the representative on the phone to call someone to help him. The representative refused, stating it was against …  emergency room himself. Approximately 3 minutes into the call, the man lost consciousness for the second time. The representative …

Telecommunications Company Alleges Patent Infringement by Competitor CALL CENTER Expert Case

…  plaintiff in this case makes, uses, and sells specialized call-processing and billing equipment and services for correctional and penal institutions, direct local and long-distance call soft switch processing for correctional facilities, value-added …

Telecommunications Expert Witness Opines on Patent Infringement Case CALL CENTER Expert Case

…  language used by conventional telephone networks to set up calls and communicate between telecommunications components in the Public …  networks and intelligently set up and route telephone calls across the disparate networks through traditional soft switch technology. …

Rape Suspect Tracked With Cell Tower Data Records CALL CENTER Expert Case

Rape Suspect Tracked With Cell Tower Data Records

This case involves a rape suspect who was tracked by his cell phone. The defendant was taken into custody and the DA obtained evidence using cellular technology against him from cell towers, which are believed to have tracked his whereabouts through his ce …